Two-Way Messaging in PowerDispatch Lite

We are very happy to announce that Two-Way Messaging has been added to PowerDispatch Lite!

Starting Thursday night PowerDispatch customers will be able to receive and respond to all the incoming and outgoing SMS, Email, and Google+ Hangouts ™ messages directly from PowerDispatch on the new messages tab.

Checkout the video tutorial below to learn more about this exciting new feature:

With the new Two-Way Messaging you now can:

• Read, send and reply to SMS’, Emails and Google+ Hangouts ™ from the new messages page.

• Flag messages in different colors.

• Filter messages by type, status and technician.

• Open email attachments directly from your account, including reports sent out to technicians.

• Control viewing of messages and attachments with new user permissions settings.

• Enjoy an improved email message template, (see image.)

• Request a Twillio phone number to be implemented to your account.

New job sent via email design:

Settings:

• To enable Two-Way messages: remove Reply-to Email and disable Google Voice in System settings.

• Your new default Reply-to Email is now: your_account#@lite.serviceslogin.comfor example 12345@lite.serviceslogin.com

• Give this email to your technicians and referral companies and start recieving sms and emails directly to your PowerDispatch account

• For Google+ Hangouts ™: your technicians must add pdmessaging@gmail.com to their contacts.

We are very happy about this new Feature and in-case you were wondering the answer is yes, we plan on adding this to PowerDispatch Pro soon.

UPDATED! (to be released on 1/2/2014):

• Added real time message notifications!

• Displaying your incoming e-mail address on the messages tab so it’s easily accessible.

• Approved users can now delete messages.

• Tweaked the show company in message behavior.

• Added dispatcher filter to messages page.

• New Windows 8.1 Metro icons.

• Moved tech report notes to attachment.